RETURN POLICY

To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty). Click here to learn more about consigning your items with The RealReal. Online and in-store purchases may be returned online (except non-member and cash refund returns which must be made in store). In-store returns are subject to a $6.95 restocking fee, unless made while also making an in-store purchase.

HOW TO REQUEST A RETURN ONLINE

1. Click the My Account icon and go to My Purchases. Click the order number that contains the item(s) you would like to return.

2. In your selected Order Summary, click Return next to all items you would like to return. 

3. Fill out and submit the requested return information, and a confirmation screen with your RMA number will appear.

4. You will also receive a confirmation email with a summary of your return request, shipping instructions and a shipping label you may print and $11.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.

ITEMS NOT ELIGIBLE FOR RETURN

Items received after 21 days of in-store purchase or shipment date, or with the security tag missing or removed, are not eligible for return. The following items are not eligible for return: handbags, swimwear, luggage, beauty, items sold at 40% or more off the original list price and all final sale items.

We will return these items to you, or they may be eligible for consignment. Click here to learn more about consigning your items with The RealReal

RETURNS ON ART, FURNITURE & OVERSIZED ITEMS

To return any art, furniture or oversized items including rugs and lamps, please contact customerservice@therealreal.com within 14 days of delivery. The client is responsible for the costs associated with the return, however The RealReal can facilitate and bill the return through our moving partners at the client’s request.

To view the complete Fine Art Conditions of Sale, please click here.

RETURNS PROCESS TIMING

Once your return has been received a confirmation email will be sent. You can track the status of your return by referring to My Purchases in My Account. After your return is accepted by TheRealReal, please allow up to five (5) business days to complete the authorization process. Once your return is processed, refer to the chart below for refund timing.

**Subject to original expiration date. Please See Returns With Promotional Site Credit for additional details.

Please note, if your original order was placed using The RealReal currency converter, your refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

RETURNS WITH PROMOTIONAL SITE CREDIT

If part of your original purchase was made with promotional site credit, that portion will be refunded with site credit and subject to the original terms and conditions. Promotional site credit refunds with an expiration date will only be valid until the original expiration date. If the original expiration date has already passed at the time of return, your site credit refund will be valid for three days after you are refunded.

FAQ

What is your return policy?

To return eligible items, you must request a Return Merchandise Authorization Number (RMA) within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Handbags, swimwear, luggage, beauty, and items sold at 40% or more are FINAL SALE and no returns will be accepted. Additionally, starting September 7 2022, all returns made in store will be subject to a $6.95 restocking fee, unless made while also making a purchase. To request an RMA, visit the My Purchases section of your account on The RealReal.

What items are not eligible for return?

Items received after 21 days of in-store purchase or original shipment date, or with the security tag missing or removed, are not eligible for return. The following items are not eligible for return: handbags, swimwear, luggage, beauty, items sold at 40% or more off the original list price and all final sale items.

Can I re-consign items that cannot be returned?

All previously consigned items may be eligible for consignment again. Click here to learn more about consigning your items with The RealReal.

To see our complete return policy, click here.